CLEAR EXPECTATIONS · SAFER DIVING
SHOP POLICIES.
Important information for training, equipment rentals, charters, fills, inspections, and service.
BEFORE YOU RESERVE
KNOW WHAT TO EXPECT.
These policies help Diamond Cove Scuba prepare equipment, instructors, and the charter boat for each customer. A signed course, rental, service, or charter agreement may include additional details.
CHARTERSReservations & Cancellations
- A $50 deposit is required for each charter seat.
- A $200 deposit is required for a private charter.
- The remaining balance is due before departure.
- Cancellations made at least seven days before departure may transfer the deposit to another available date.
- Cancellations made less than seven days before departure and no-shows forfeit the deposit.
- If Diamond Cove Scuba cancels because of weather, unsafe conditions, or mechanical problems, customers may reschedule or receive a full refund.
- The captain makes the final decision concerning weather, conditions, vessel operation, and safety.
RENTALSEquipment Responsibility
- Certification verification is required for life-support equipment and cylinder rentals. Nitrox certification is required for Nitrox cylinders.
- A valid government-issued photo ID and credit or debit card must be kept on file for all rental equipment.
- The renter authorizes Diamond Cove Scuba LLC to charge applicable late fees, cleaning fees, repair costs, or replacement costs for equipment that is lost, damaged beyond normal wear, or not returned.
- Rental payment is due at pickup. Weekend pricing normally covers Friday pickup through Monday return.
- Late returns are charged the applicable extra-day rate.
- Equipment must be returned rinsed and reasonably clean. Cylinders must be returned with positive pressure.
- The person named on the rental agreement remains responsible for the equipment and may not transfer it to another person.
- Equipment availability and proper fit must be confirmed before pickup.
TRAININGEnrollment & Completion
- A $150 deposit reserves a course seat.
- The deposit becomes nonrefundable once digital or certification materials are issued.
- The remaining balance is due before the first confined-water session.
- Seven days' notice is required to reschedule without a fee. Missed sessions or changes with less notice may require a $75 rescheduling fee.
- Certification is earned through successful completion and is not guaranteed by payment or attendance.
- Additional training beyond the normal course schedule may cost extra.
- Students must complete required medical forms, and physician approval may be required.
- Dive-site admission, travel, charter fees, and specialty equipment are additional unless specifically included.
FILLS & SERVICEEquipment & Cylinders
- Service, fills, rentals, and equipment drop-offs are available by appointment.
- Turnaround dates are estimates and may change because of parts availability or outside testing.
- Customer approval is required before work exceeds the original estimate.
- Parts, shipping, hydrostatic testing, and outside services are additional unless included in the quoted price.
- Cylinders must have acceptable current markings and pass inspection before filling.
- Diamond Cove Scuba may refuse any cylinder or equipment considered unsafe, contaminated, altered, or outside service limits.
- Oxygen-clean status cannot be guaranteed after equipment leaves the shop or is exposed to incompatible air, lubricants, tools, or contaminants.
- Customers should inspect and test equipment promptly after pickup and report concerns immediately.
